Make a formal complaint
We strive to provide excellent service, however if you are unsatisfied with your visit to 24 Hour Surgery we would like to hear from you. We view complaints as an opportunity to educate staff and take steps to improve our service.
We take your feedback seriously and complaints are dealt with promptly by the Complaints Officer.
Email your feedback
Email your feedback to complaints@micn.org.nz
Please note: This email address is not monitored out of business hours (Monday to Friday 9.00am to 5.00pm) and does not provide health advice. If you need clinical advice, you can phone your general practitioner. Alternatively, you can free-phone Healthline on 0800 611 116 for health advice.
Fill out a feedback form
Fill out a feedback form.
Write a letter
Write a letter and post it to us at 98 Waimea Road, Nelson South, 7010
Call and speak to the Complaints Officer
Call 03 546 8881 and ask to speak to our Complaints Officer.
